Warranty Policy

We offer a 6 month (180 days) warranty on Freego USA Store from the date when you receive the product. Parts purchased from Freego separately have a 90-day warranty. If a defect arises during the Warranty Period, Company will, at is options:
Send the new parts to replace the defective parts. Most of the parts are fairly easy to replace with our YouTube video instructions.
Exchange the affected Products with functionally equivalent Products that are new or formed from new and/or previously used parts that are equivalent to new in performance and reliability.

[Waring:This warranty excludes normal depletion of consumable parts (grip tape, wheels & bearings) unless due to a defect in materials or workmanship, and damage resulting from abuse, accident, modifications, unauthorized repairs, neglect, abuse, water damage, or other causes that are not defects in materials and workmanship.]

1. Contact our Support team via email support@freegousa.com to provide your order No and detail information of the defectiveness, some photos or a short 15 seconds video will be helpful. A pre-paid return label will be provided to you via email once the case of warranty is confirmed.
(Kindly keep in mind: our tech support bases on the information you provide with us and according to our best experiences and knowledge with the product to diagnose the issue to determine the issue, the better information you could provide, the quicker the process can be)

2.Once the products are received and fixed, you will receive an email detailing the warranty service along with the return shipment's tracking number.
Manufacturer's warranty applies exclusively to new complete scooter purchased from Freego USA Store and our authorized retailers. Scooters purchased elsewhere(unauthorized re-seller), used condition or second-hand are NOT covered under our standard warranty. Freego USA Store reserves the final right to explain the details of the above policy.